Frequently Asked Questions

General

How do I book an outing?

Directly online through our booking system, or by contacting us by phone, email, or WhatsApp at 514-416-9176.

Do I need experience to drive?

No. Full training (controls, navigation or trail rules, authorized area) is given before each departure. Side-by-side and snowmobile tours are accompanied by a certified guide.

Where do the activities depart from?

Watercraft depart from 800 Chemin du Tour-du-Lac, Duhamel, QC J0V 1G0 (Lac-Simon area). Side-by-side and snowmobile tours depart from our base at 212 Chemin des Jonquilles, Duhamel, QC J0V 1G0, in the Outaouais (about 1.5 hours from Ottawa-Gatineau).

What is the minimum age to rent?

The main driver must be at least 21 with a valid ID. Passengers may be younger depending on the activity.

Is a security deposit required?

Yes. A security deposit (credit card pre-authorization) is required before the rental, then released on your return after inspection of the vehicle.

What happens in bad weather?

In dangerous conditions, the outing is cancelled or rescheduled at no charge. In cloudy weather or light rain, the activity goes ahead.

What is the cancellation policy?

Free cancellation up to 48h before. Between 24 and 48h, 50% of the amount is charged; less than 24h, no refund. Date changes possible up to 48h before, subject to availability.

Side-by-Side

What documents are needed to rent a side-by-side?

A credit card for the security deposit and a valid driver's license.

What packages and durations are offered for side-by-side tours?

Three packages depart from Duhamel: 2 hours (25-35 km, beginner level), a half-day of about 3.5 hours (60-80 km, beginner level), and a full day of about 7 hours (90-130 km, intermediate level).

How much does a side-by-side tour cost?

For the Can-Am Maverick X3 (2-seat): $499 (2h), $579 (half-day), $749 (full day). For the Maverick X3 MAX (4-seat): $549 (2h), $629 (half-day), $799 (full day). All prices in CAD, certified guide included.

What's the difference between the 2-seat and 4-seat Maverick?

The Maverick X3 Turbo RR (2-seat) is built for pure thrills solo or as a duo. The Maverick X3 MAX Turbo R (4-seat) lets you share the adventure as a group or family while keeping great performance.

Do I need experience to drive a side-by-side?

No. Full training (controls, regulations, trail code) is given before each departure, and a certified guide leads the group throughout the tour.

Where do side-by-side tours depart from?

Departure is from our private base at 212 Chemin des Jonquilles, Duhamel, QC J0V 1G0, in the Outaouais, with direct access to the FQCQ federated trails.

What are the participation requirements for a side-by-side?

The minimum driver age is 21, with a valid driver's license in good standing. Photo ID will be required at departure. By law, all riders (drivers or passengers) must be at least about 1.35 m (54 in) tall, so their feet rest flat on the floor or footrests. A liability waiver must be signed before departure.

What happens during a side-by-side tour?

All tours are led by a certified, experienced guide. Participants must follow the guide's instructions at all times. Failure to follow safety rules or reckless driving can result in the activity being stopped immediately, with no refund.

What about insurance and coverage?

Vehicles are covered by commercial liability insurance. A $4,000 deductible applies for damage to the vehicle caused by negligence, collision, or misuse. The driver is responsible for any damage caused by reckless driving, driving off authorized trails, or using alcohol or drugs before or during the activity. No coverage applies in cases of dangerous behavior, driving under the influence, or failure to follow the guide's instructions.

What's included in the price of a side-by-side tour?

The certified guide, fuel, access to the FQCQ federated trails and group supervision are included. A helmet and safety gear are provided.

Jet Skis

What documents are needed to rent a jet ski?

A valid photo ID and a credit card for the security deposit. A Pleasure Craft Operator Card (PCOC) is required in Quebec; if you don't have one, a temporary permit can be obtained on-site the same day.

What are the jet ski rental rates?

The Sea-Doo GTI 130 starts at $149/hour, $269 for a half-day and $429 for a full day. The Sea-Doo GTR-X 300 starts at $199/hour, $359 for a half-day and $579 for a full day. All prices in CAD.

What's the difference between the GTI 130 and the GTR-X 300?

The GTI 130 is comfortable and stable, ideal for families or beginners. The GTR-X 300 is more powerful and better equipped (built-in GPS, Bluetooth, premium audio system), for thrill seekers.

How many people can ride a jet ski?

Our Sea-Doos can carry up to 3 people, including the driver.

Where do jet ski outings depart from?

Jet skis depart from 800 Chemin du Tour-du-Lac, Duhamel, QC J0V 1G0 (Lac-Simon area).

What gear is provided for the outing?

A life jacket and full safety training (controls, navigation rules, authorized area) are provided before each departure.

Snowmobile

What documents are needed to rent a snowmobile?

A credit card for the security deposit and a valid driver's license.

Do I need experience to take part in a snowmobile tour?

No. Our guided snowmobile tours are suitable for beginners and experienced riders alike. A certified guide leads the group from start to finish and adapts the pace to everyone's level.

What packages and durations are offered for snowmobiling?

Three packages depart from Duhamel: 2 hours (25-35 km, beginner level), a half-day of about 3.5 hours (60-80 km, beginner level), and a full day of about 7 hours (90-130 km, intermediate level).

How much does a snowmobile tour cost?

Rates start at $279 for 2 hours, $429 for the half-day and $559 for the full day (CAD, certified guide included).

What's included in the price of a snowmobile tour?

The certified guide, fuel, access to the FCMQ federated trails and group supervision are included. Helmet, snowmobile suit and safety gear are provided.

Where do snowmobile tours depart from?

The departure point is at 212 Chemin des Jonquilles, Duhamel, QC J0V 1G0, in the Outaouais — about 1.5 hours from Ottawa-Gatineau and 2 to 2.5 hours from Montreal.

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