Frequently Asked Questions

What documents do I need to rent a watercraft or side-by-side?

A valid photo ID and a credit card for the security deposit. To operate a watercraft, a Pleasure Craft Operator Card (PCOC) is mandatory in Quebec; otherwise, a temporary permit can be obtained on site the same day.

How do I book an outing?

Directly online through our booking system, or by contacting us by phone, email, or WhatsApp at 514-416-9176.

Do I need experience to drive?

No. Full training (controls, navigation or trail rules, authorized area) is given before each departure. Side-by-side tours are accompanied by a certified guide.

Where do the activities depart from?

Watercraft depart from Lac-Simon; side-by-side tours depart from our base in Duhamel, Outaouais (about 1.5 hours from Ottawa-Gatineau).

What is the minimum age to rent?

The main driver must be at least 21 with a valid ID. Passengers may be younger depending on the activity.

Is a security deposit required?

Yes. A security deposit (credit card pre-authorization) is required before the rental, then released on your return after inspection of the vehicle.

What happens in bad weather?

In dangerous conditions, the outing is cancelled or rescheduled at no charge. In cloudy weather or light rain, the activity goes ahead.

What is the cancellation policy?

Free cancellation up to 48h before. Between 24 and 48h, 50% of the amount is charged; less than 24h, no refund. Date changes possible up to 48h before, subject to availability.