EN
1. Introduction
BiffSolutions Inc. is committed to protecting the privacy of its customers and ensuring compliance with the laws on the protection of personal information in Canada and Quebec, in particular the Personal Information Protection and Electronic Documents Act (Bill 25) and the Act Respecting the Protection of Personal Information in the Private Sector of Quebec (Bill 25) and the Act Respecting the Protection of Personal Information in the Private Sector of Quebec.
2. Data collected
We collect the following types of personal information:
- Name, first name, date of birth.
- Postal and electronic address.
- Phone number.
- Payment and insurance information.
- Vehicle rental details.
- Driver's license
3. Purpose of data collection
Personal information is collected in order to:
- Manage bookings and rental contracts.
- Improve our services and the customer experience.
- Comply with legal and regulatory obligations.
- Communicate with the customer for rental monitoring and promotional offers (with consent).
Legal documents - BIFFsolutions inc.
4. Data sharing
We may share personal information with:
- Our partners and subcontractors involved in providing the service.
- The legal authorities in case of obligation.
- Insurance and payment services.
No data is sold to third parties.
5. Data security
We implement technical and organizational security measures to protect data against unauthorized access, loss, or disclosure.
6. User rights
In accordance with the legislation, customers have the following rights:
- Access and correction of their data.
- Withdrawal of consent.
- Request for the deletion of personal information, except in case of legal obligation.
Any request can be sent to: info@biffrentals.com.
You also have the right to file a complaint with the Commission d'accès à l'information du Québec (CAI) if you believe your privacy rights have not been respected.
7. Data Retention
Data related to bookings and transactions is kept for the duration of the business relationship, then for 6 years following the end of the last year to which it relates, in accordance with the record-keeping obligations imposed by Revenu Québec. Other personal information (for example, data used for marketing communications) is kept only for as long as necessary for the purposes for which it was collected, or until consent is withdrawn.
8. Cookies and analytics tools
Our website uses cookies and analytics/advertising tools (including Google Analytics and Google Ads) to measure site traffic, improve the user experience, and evaluate the effectiveness of our advertising campaigns. These tools may collect browsing data (IP address, pages visited, time spent, device used).
You can disable non-essential cookies at any time in your browser settings, or opt out of ad tracking through the preference management tools provided by Google (Google Ads Settings) and your browser.
9. Policy changes
This policy can be changed at any time. Any changes will be posted on our website.
Legal documents - BIFFsolutions inc.
10. Contact
If you have any questions or requests regarding this policy, please contact us at: info@biffrentals.com or +1 (514) 416-9176.
11. Applicable law
This policy is subject to the laws of Quebec and Canada. In the event of a dispute, the courts of the province of Quebec will have sole jurisdiction.